Privacy Policy

Privacy Policy

Introduction

Welcome to https://induction-heating-repair.collision-talk.com! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of your information in compliance with numerous global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its counterparts in Colorado (CPA), Utah (UCPA), Connecticut (CTDPA), Virginia (VCDPA), South Africa (POPIA), and other relevant jurisdictions.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://induction-heating-repair.collision-talk.com
  • Any mobile applications or services associated with our brand
  • Online forms and surveys we use to gather user information
  • Interactions through various communication channels like email, phone, and text messages

Please note that this policy does not extend to third-party platforms, apps, products, or services linked from our site. These external entities have their own privacy policies, which we encourage you to review before engaging with them.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Authorized User Activities: When you use our applications and services as a registered user, we collect and process your data to provide personalized functionality and enhance your experience.
  • Website Visits: If you visit our websites, we may track your behavior through analytics tools to improve site performance and user experience.
  • Communications: We communicate with users via newsletters, promotional emails, phone calls, or texts/SMS messages. By engaging with these communications, you agree to receive them, but you can opt-out at any time.

Personal Data Collection

We collect a range of personal data, which can include:

  • Account Details: Your username, email address, and password (hashed and encrypted) for secure login.
  • Payment Information: Cardholder name, card number, expiration date, and security codes for processing transactions securely.
  • Financial Data: Banking details, financial transaction history (encrypted), and other information required for financial services.
  • Purchase Information: Product/service purchases, quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and location data (with user consent) from mobile devices accessing our services.
  • Location Data: GPS coordinates or IP addresses to understand your general location for service provision.
  • Feedback and Reviews: Content you submit, including reviews, ratings, and survey responses.
  • Social Media Information: Details from social media platforms when users choose to connect their accounts with ours.
  • Product Interactions: Product names, specifications, and usage patterns to provide tailored recommendations.

We gather this data through direct user input, automated tracking technologies (like cookies), and third-party providers who assist in data collection and processing.

Cookies and Similar Technologies

We use cookies and similar tracking tools for several purposes:

  • Strictly Necessary: These cookies enable core features like login, language preferences, and shopping cart functionality.
  • Preference Cookies: They remember user settings (e.g., theme, language) to provide a personalized experience.
  • Analytics Cookies: Used by analytics providers to track website usage and gather statistical data to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose it was collected for, unless extended by law or required for legal claims. Once the retention period expires or when the purpose is no longer applicable, we securely delete or anonymize the data.

Security Measures

We take robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Implementing industry-standard encryption for data in transit and at rest.
  • Employing secure third-party processors who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect or store personal data from them. If you believe we have collected such information by mistake, please contact us immediately at the details provided below.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you and know how it is being used.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Demand the deletion of your data, unless we have a legitimate reason to retain it.
  • Restriction: Limit our use of your data in specific situations.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.
  • Appes/Complaints: File appeals or complaints with our privacy officer or relevant supervisory authorities.

To exercise these rights, please contact our Privacy Team at the details provided below. We will respond to your requests in a timely manner, adhering to applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

For any inquiries, unsubscribe requests, or questions regarding this Privacy Policy or your data, please contact us:

We value your trust in our company and are committed to handling your personal data with the utmost care and transparency.